Returns & Exchanges
Due to the perishable nature of our artisanal macarons, we are unable to accept physical returns once the product has left our kitchen. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a replacement or store credit.
Inspect Your Delivery
Upon arrival, carefully check your macaron box for any signs of transit damage or incorrect flavors.
Capture Photo Evidence
If there is an issue, please take clear photos of the packaging and the product to help us process your claim quickly.
Contact Customer Support
Email our team at [email protected] with your order number and photos within 24 hours of receiving your treats.
Resolution Selection
Once your claim is verified, we will arrange for a fresh replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing